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1. From the top-right corner of the menu bar, click on your avatar and then click on "Settings"
2. From your personal settings, click on the "Grant Account Login Access" item on the left.
3. Under "nativevideo Support", set the access expiration date by choosing a value from the picklist, for instance "1 week" or "1 month" and press "Save".
4. Finally, please communicate your "Salesforce Organisation Id" to your NativeVideo support representative, you can find this value under the "Company Information" page of the generic Settings section.
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